Return & Refund Policy

At Smiro Studio, every piece is made-to-order and crafted specifically for you. Because of the custom nature of our work, all sales are final and we do not accept returns or exchanges.

Deposits & Cancellations

To begin the custom process, a rendering deposit or diamond sourcing deposit is required. Once either deposit has been made, the order cannot be cancelled and the deposit is non-refundable. This applies regardless of the stage of the design process.

We encourage you to ask all questions and take as much time as you need before committing. Our team is happy to provide a complimentary estimate and answer any questions prior to a deposit being made.

Design Approval & Chargeback Waiver

We keep you involved at every step of the design process. Once you provide final approval on your design, your piece enters production and is non-refundable. No changes can be made after production has begun.

By approving your final design and proceeding with payment, you acknowledge that the item is custom-made to your specifications and you expressly waive your right to initiate a chargeback or payment dispute with your financial institution. Approved designs and completed payments are final.

Ring Resizing

If your ring doesn’t fit perfectly, we offer resizing services.

Textured rings may require additional work.

Damaged or Defective Items

If you receive an item that arrives with a production defect, please contact us within 7 days of delivery with photos of the item and packaging. We will assess the situation and work with you toward a resolution under our one-year warranty. See our Warranty page for full details.

Questions before placing your order? Contact our team — we’re happy to walk you through the process.