Warranty
At Smiro Studio, we are committed to the highest standards of craftsmanship. We provide a one-year limited warranty against manufacturing defects from the date of purchase.
Why One Year?
In the world of fine jewelry, manufacturing defects, such as structural casting issues or improper metal setting, typically become apparent within the first few months of regular wear. We provide a full year of coverage because this is more than enough time to identify any potential errors in the creation of your piece.
Anything that occurs after this one-year period is considered the result of daily wear and tear rather than a manufacturing defect.
What We Cover
We stand behind our work. If a manufacturing defect is found within the first year, Smiro Studio will repair the piece at no cost to you, including all associated shipping costs. This includes lost accent diamonds, which we will replace within the warranty period.
For issues that arise after the first year, or those caused by wear, we are still here to help. We will gladly assist with repairs, though these services will be subject to a labour, materials, and shipping fee.
SMIRO RED Second Year
Members who make their wedding band with us earn a second year of warranty on their engagement ring. The ring comes back to us for the band fitting. We clean, tighten and polish it, and we cover shipping both ways. The second year starts the day the ring ships back with the band. Coverage and exclusions are the same as year one.
Members can see their ring file on the SMIRO RED page.
Important Exclusions
The Centre Stone
This warranty does not cover the loss, damage, or theft of the centre stone.
Third-Party Work
Having your ring resized or repaired by a jeweller other than Smiro Studio will immediately void this warranty. We encourage you to trust our expert team with any repairs or alterations.
Excessive Wear & Tear
Damage resulting from accidents, neglect, or “hard wear” is not covered. This includes bent bands, crushed prongs, or scratches.
Loose Diamonds
All loose diamonds are sold "As-Is" with no express or implied warranties. Smiro Studio is not liable for damage incurred after purchase or during third-party setting and handling.
Settings Set by Another Jeweller
Settings are provided strictly "As-Is". Smiro Studio does not offer any warranty, complimentary repairs, modifications or replacements once a setting has been handled, modified or set by a third party.
If you purchase a setting without our in-house setting service, you acknowledge and agree that Smiro Studio is not responsible for any damage, deformation, snapped prongs or structural compromise that occurs during or after stone setting by an outside jeweller. We cannot guarantee the security of any stone not set by our craftsmen. All costs for repairs, adjustments or stone loss are the sole responsibility of the customer.
Shipping for Warranty Claims
Within Warranty Period
Smiro Studio Covers All Shipping
Both to and from our studio.
Outside Warranty Period
Client is Responsible
All shipping costs are the client’s responsibility.
Warranty Conditions
- Warranty is valid only for the original purchaser and is non-transferable.
- Proof of purchase is required for all warranty claims.
- Warranty coverage begins on the date of delivery.
- Claims must be submitted with photos of the issue and your order details.
Our Assessment Process
If your piece needs attention, our team will inspect it under magnification. If the damage is deemed to be caused by excessive wear and tear rather than a defect, we will provide you with a fair repair quote before any work begins.
Ring Resizing
| Service | In-Person | Shipped |
|---|---|---|
| Resizing | $100 | $200 |
| Sizing Beads | $150 | $200 |
Textured rings may require additional work.
Not all rings (ex. eternity bands, fully engraved bands) and fine jewellery can be resize but may need to be re made, which will incur additional charges.
How to Make a Warranty Claim
Contact us with your order details and photos of the issue. Our team will assess and guide you through the next steps. Proof of purchase is required for all claims.
Common questions
How long is the Smiro Studio warranty?
One year from the delivery date, covering manufacturing defects such as casting issues or improper setting. SMIRO RED members can earn a second year.
Does the warranty cover lost diamonds?
Lost accent diamonds are replaced within the one year warranty. Loss, damage or theft of the centre stone is not covered, so we recommend insuring your ring.
Who pays shipping on a warranty repair?
We do, both ways, during the warranty period. After the first year, shipping is the client's responsibility.
Does resizing void the warranty?
Resizing with us keeps it. Having your ring resized or repaired by another jeweller voids it. Our resizing is $100 in person or $200 shipped.
What if my ring needs work after one year?
We still repair it, for a labour, materials and shipping fee, and we give you a quote before any work begins.
Can the warranty be extended?
Yes. SMIRO RED members who make their wedding band with us earn a second year on their engagement ring. The ring comes back to us for the band fitting, and the second year starts the day it ships back with the band. Coverage and exclusions are the same as year one.
Updated October 14, 2026. More answers in our ring guides and FAQ.
