Warranty

At Smiro Studio, we are committed to the highest standards of craftsmanship. We provide a one-year limited warranty against manufacturing defects from the date of purchase.

Why One Year?

In the world of fine jewelry, manufacturing defects — such as structural casting issues or improper metal setting — typically become apparent within the first few months of regular wear. We provide a full year of coverage because this is more than enough time to identify any potential errors in the creation of your piece.

Anything that occurs after this one-year period is considered the result of daily wear and tear rather than a manufacturing defect.

What We Cover

We stand behind our work. If a manufacturing defect is found within the first year, Smiro Studio will repair the piece at no cost to you, including all associated shipping costs. This includes lost accent diamonds, which we will replace within the warranty period.

For issues that arise after the first year, or those caused by wear, we are still here to help. We will gladly assist with repairs, though these services will be subject to a labour, materials, and shipping fee.

Important Exclusions

Shipping for Warranty Claims

Warranty Conditions

• Warranty is valid only for the original purchaser and is non-transferable.
• Proof of purchase is required for all warranty claims.
• Warranty coverage begins on the date of delivery.
• Claims must be submitted with photos of the issue and your order details.

Our Assessment Process

If your piece needs attention, our team will inspect it under magnification. If the damage is deemed to be caused by excessive wear and tear rather than a defect, we will provide you with a fair repair quote before any work begins.

Ring Resizing

Textured rings may require additional work.

How to Make a Warranty Claim

Contact us with your order details and photos of the issue. Our team will assess and guide you through the next steps. Proof of purchase is required for all claims.