Shipping & Returns

At Smiro, we are dedicated to crafting a ring that you will cherish. We keep you involved on every step in the process, with you making the final decision. Once you agree to your final design we will build your final (non-refundable) engagement ring.

All Sales Final

All sales are final. We do not accept returns or exchanges. See our Return & Refund Policy for full details.

Delivery Timelines

All delivery timelines are estimates and are not guaranteed. Smiro Studio is not liable for delays caused by carriers or circumstances beyond our control.

Signature Required on Delivery

All shipments require a signature upon delivery. This is mandatory for all orders and cannot be waived. Please ensure someone is available to receive the package at the shipping address provided.

Smiro Studio is not responsible for lost or stolen packages once a delivery has been confirmed by the carrier. It is the client’s responsibility to ensure a safe and secure delivery location.

Accurate Shipping Address

The client is solely responsible for providing an accurate and complete shipping address at the time of order. Smiro Studio is not responsible for delays, lost packages, or additional costs resulting from an incorrect or incomplete address provided by the client.

International Shipping, Duties & Tariffs

We ship worldwide. For international orders, all applicable customs duties, import taxes, tariffs, and brokerage fees are the sole responsibility of the client. Smiro Studio is not responsible for any additional charges levied by your country’s customs authority. These fees are not included in your order total and are non-refundable.

Please check with your local customs office for estimated fees before placing your order.

Ring Resizing

Textured rings may require additional work.

Damaged Items

If your order arrives with a production defect, please contact us within 7 days of delivery with photos. We will work with you toward a resolution under our one-year warranty. See our Warranty page for details.